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Returns & Exchanges
We want you to be completely satisfied with your purchase. We offer a 30-day return policy for a full refund or exchange on all non-customized items.
1
Initiate Return
Contact our concierge team to receive a Return Merchandise Authorization (RMA) number and a prepaid insured shipping label.
2
Secure Packaging
Place the item in its original presentation box and include all original diamond certificates and appraisals.
3
Ship the Item
Drop off the package at an authorized carrier location. Ensure the package is scanned and you receive a receipt.
4
Inspection & Refund
Our gemologists will inspect the item's condition. Once verified, your refund will be processed to the original payment method within 7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing